OM Gold & Diamonds (Jewellers)

I contacted OM via Whatsapp to enquire about a necklace I wanted to buy for my daughter's birthday. Heather was very helpful! She sent me photos of what they had left in stock, and reassured me that I would receive it in a few days (I live in Adelaide). I placed the order online, and soon after, Heather contacted me again to let me know she was booking the courier. She sent me a tax invoice right away, and soon after, tracking info. She also asked me to contact her once received...which indicated to me that she cared about me as a customer, even after the sale. I received the necklace the next day, and I was so happy with the product! The quality was obvious as soon as I opened the box. Everything was well packaged, gift wrapped, and even came with a beautiful gift bag! All round impressed! Thank you OM! Thank you, Heather! I'll be back ;)

Big shout out to Heather absolute sweetheart best customer service representative possible, walk me through numerous options to find exactly what custome jewelry set I've been needing in my life.Highly recommended amazing craftsmanship and quality to the team looking forward to next custome products thank you Heather.

Beautiful store. They have the friendliest staff! Always smiling. Shayana & everyone were so helpful. Ordered few custom made pendants, earrings & chain. They all were made exactly how i wanted. The quality and finishing were outstanding.I’d definitely recommend anyone looking for quality jewelry with great prices

OM Gold and Diamonds is the best place to buy Authentic Gold jewellery in Australia, Heather, who looks after online sales is extremely helpful and knowledgeable. She had made the whole process so easy and hassle free, can’t wait to go back to them for my future shopping collection!!Thank you Heather for all you help!

This was my first time buying gold online and Heather from OM Gold and Diamonds helped and assisted me of choosing my beautiful necklace. The process online was so smooth and easy. 100% will buy my gold jewellery from this place again.

Exemplary Service Beyond ExpectationsI am genuinely thrilled to share my exceptional experience with Shayana at OM Gold & Diamonds. From the outset, I was incredibly impressed by the level of professionalism, speed, and efficiency demonstrated by the team.I was referred to OM by a friend who lives in Perth. Initially I was hesitant to go ahead since I live in Sydney, however, the more I spoke to Shayana (store manager) the more comfortable I got. Her service exceeded all of my expectations. I've engaged with multiple businesses over the last few months in the process of purchasing an engagement ring, even though the other jewellers had the advantage of speaking to me in person, none had matched the stellar experience provided by this team. She possesses an uncanny ability to anticipate customer needs, going above and beyond to ensure satisfaction at each step.Moreover, the pace of their service delivery was simply outstanding. In today's fast-paced world, where time is of the essence, their swift service was a breath of fresh air. They managed to deliver high-quality service at an unprecedented speed, without compromising attention to detail - an achievement that is no mean feat.What truly stands out about the team is their dedication to their customers. They ensure a smooth, hassle-free experience that leaves no room for disappointment. Their commitment to quick and effective service is a testament to their standard of customer care. They handle every task with urgency, demonstrating that their customers' time is indeed valuable.It is a rarity to find such dedication and speed in one package, but OM has achieved this delicate balance. I have been left in awe of their service, and their commitment to surpassing customer expectations has cemented my trust in them.I wholeheartedly recommend OM to anyone looking for top-tier, swift service. Their impressive blend of speed, professionalism, and an unwavering commitment to customer satisfaction is what sets them apart from the rest. An absolute 5-star experience!

I had a wonderful experience! Heather was great. She was informative, communicative and responsive throughout the entire process. I am very happy with my order and will definitely be ordering again. I highly recommend Heather and OM Gold and Diamonds.

Really pleased to say that we experienced amazing customer service from Mehar and aish if (i spelled correctly). Mehar was really professional and knew exactly what I wanted. I bought a few items from the shop and they are of really great quality. The most recent purchase was a 22k gold sikh khanda pendant and the final product exceeded my expectations. Without a doubt, can highly recommend them, Both of girls are very professional and I appreciate their great customer service.Thanks Mehar and aish ❤

Ordered a custom jewellery for a special event with Om jewellers. They were very professional while scoping my design and very through throughout the process. I was very pleased with the outcome and so was my niece. Would highly recommend them for custom jewellery.

this store is amazing, very good service, and give the best offer for me. the first time I bought gold in this shop and experienced problems due to shipping delays due to something, and they were very responsible for the problem and even gave me the best offer, I really respect customer service named Shayana/Heather, she is very helpful and serves well , im so appreciate for her. Highly recommend to everyone if you want to give a gift to your spouse or parents to make a purchase at this store, I really thank Heather